Privacy Policy

Last Updated: 10 February 2026

Introduction

Welcome to Digutil (Pty) Ltd ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.digutil.com, communicate with us via messaging platforms (including WhatsApp), or use our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you register on the website, make a purchase, subscribe to a newsletter, or fill out a form. This information may include:

• Name
• Email address
• Telephone number
• Billing and mailing address
• Payment information

Usage Data

We may collect information automatically when you access the website, including:

• IP address
• Browser type and version
• Pages you visit
• Time and date of your visit
• Referring website addresses

Messaging Platform Data

When you communicate with us through messaging platforms such as WhatsApp, we may collect:

• Your phone number and display name
• Message content you send to us
• Date and time of messages

This data is collected to respond to your enquiries, provide customer support, and deliver our services. Messaging platform communications are subject to the respective platform's own privacy policies in addition to this policy.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Legal Basis for Processing

In accordance with POPIA, we process your personal information based on one or more of the following lawful grounds:

• Consent: You have given us explicit consent to process your personal information for a specific purpose.
• Contractual necessity: Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
• Legitimate interest: Processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests.
• Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject.

How We Use Your Information

We may use the collected information for various purposes, including:

• To provide and maintain our services
• To process transactions and send you related information
• To communicate with you about updates, offers, and promotions
• To personalize your experience on our website
• To monitor and analyze usage and trends to improve our services
• To detect, prevent, and address technical issues

Disclosure of Your Information

Third-Party Service Providers

We may share your information with third-party vendors who perform services on our behalf, such as:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Customer service

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Obligations

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer required, we will securely delete or anonymise it in accordance with POPIA.

Data Security

We employ administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have the following data protection rights:

• Access: You can request access to your personal information we hold.
• Correction: You can request that we correct or update your personal information.
• Deletion: You can request that we delete your personal information.
• Opt-Out: You can opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing them with any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us so that we can take steps to delete such information.

International Data Transfers

If you are accessing our services from outside South Africa, please note that your information may be transferred to, stored, and processed in South Africa, where our servers are located.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: gerrit@digutil.com
• Company: Digutil (Pty) Ltd
• Location: South Africa